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Unveiling the Robert Graham 1874 Experience

18 December 2023

Welcome to the in-person or virtual experience found when shopping with  Robert Graham 1874, where our commitment to customer service is as rich and complex as the finest single malt. We're not just a whisky and cigar specialists; we're your guides to a world of indulgence. 

Get comfortable as we unveil the magic that happens when exceptional service meets unrivaled expertise.

1. Personalised Approach:

At Robert Graham 1874, we don't just sell spirits and cigars; we curate experiences. Step into any of our three retail stores in Edinburgh, Glasgow, or Cambridge, and you'll be greeted not just by a smile but by a team of enthusiasts ready to unlock the perfect pairing for your palate. 

2. Knowledge on Tap:

Ever had a conversation with someone who speaks fluent whisky? Our staff doesn't just know their stuff; they live and breathe it. As the Head of Marketing, I've had the pleasure of witnessing our team's passion translate into an encyclopedic knowledge of every bottle on our shelves and every leaf in our cigars. Have a question? Consider it answered with the finesse of a perfectly crafted blend.

Our legacy isn't just about the years; it's about the wisdom gained and the knowledge generously shared. Our staff, the backbone of our legacy, doesn't just sell products; they share stories, anecdotes, and a wealth of information that's been passed down through generations. You're not just buying a product; you're becoming a part of our legacy.

3. The Refined Art of Listening:

Great customer service is not just about talking; it's about understanding. Our staff is not here to push products but to understand your preferences, your tastes, and your curiosities. Think of us as your whisky spirits and wine confidantes, here to guide you on a journey of discovery, whilst getting the complete Robert Graham 1874 experience.

4. Online Excellence:

Can't make it to one of our stores? Fear not. Our online store is a digital extension of the personalised service you'd find in-store. Navigate our website, and if you ever get lost in the choices, our team is just a message away, ready to assist with the same enthusiasm and experience you'd get face-to-face.

5. The In-Store Advantage:

Picture this: You're at one of our stores, and you looking for a product that has sparked your curiosity. But wait, it's not physically in stock. Do not worry.  Each store is equipped with a tablet available to use – you're now connected to our online store, ready to place an order for that special bottle.

6. Click and Collect Magic:

Pressed for time but eager to enjoy your purchase sooner rather than later? Opt for our Click and Collect service. Place your order online in advance, and by the time you make it to the store your package will be ready for pick-up. It's the modern-day equivalent of summoning your favorite bottle with a snap of your fingers.

7. Whisky at Your Doorstep:

Prefer the comfort of your own space? Our delivery options brings the distillery to your doorstep. Choose your products online, select the delivery option, and let us handle the rest. Whether you're in the heart of Edinburgh or the outskirts of Cambridge, your order will reach you with the same care and efficiency that defines the Robert Graham 1874 experience.

8. Beyond the Shelves, Sip, Swipe & Repeat:

Our online store isn't just a backup plan; it's an extension of what you see in-store. If you can't find it on the shelf, chances are you'll find it in our virtual aisles. With a few clicks, you can explore our complete collection, ensuring that your quest for the perfect bottle or cigar is never thwarted.

It's about embracing the convenience of the digital age without compromising the personal touch that defines the Robert Graham 1874 experience. Seamless sips are just a click away, whether you're standing in our store or lounging at home.

9. Dates for the diary:

Stay tuned for exclusive events and releases that go beyond the ordinary. We're not just selling products; we're crafting moments. From virtual tastings to insider insights, we're here to elevate your passion for whisky and cigars to new heights.

As we gear up to celebrate 150 years of whisky mastery and cigar aficionado-ship at Robert Graham 1874, join us on a journey through time, flavor, and all wrapped up with  impeccable customer service.

10. From Humble Beginnings to Timeless Tradition:

In 1874, the seeds of our legacy were planted, and little did the world know that it would give rise to a haven for whisky and cigar connoisseurs. From our humble beginnings, we've evolved, adapted, and embraced the changing tides of taste while staying true to the essence of our founder's vision.

In the world of Robert Graham 1874, customer service isn't a transaction; it's a relationship. Join us on a journey where every sip and puff is an experience, guided by a team that's as enthusiastic about your enjoyment as you are.

Cheers to indulgence, knowledge, and the Robert Graham 1874 experience. 

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